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Vendor Guide
Getting Started
1. Registration Process
- Create an account on Rizq24
- Complete your vendor profile
- Submit required documents for verification
- Wait for admin approval
2. Setting Up Your Store
- Add your store logo and banner
- Write a compelling store description
- Set up payment information
- Configure shipping methods
3. Adding Products
- Add product details (name, description, price)
- Upload high-quality product images
- Set inventory levels
- Choose product categories
Commission & Fees
| Category | Commission Rate |
|---|---|
| Electronics | 8% |
| Fashion | 12% |
| Home & Garden | 10% |
| Food & Groceries | 5% |
Policies & Guidelines
Product Guidelines
- Products must be legal and authentic
- Accurate product descriptions required
- Clear product images mandatory
- Competitive pricing recommended
Shipping Policy
- Process orders within 24 hours
- Provide tracking information
- Safe packaging required
- Multiple shipping options recommended
Return Policy
- 7-day return window
- Product must be in original condition
- Return shipping cost responsibility
- Quick refund processing
Performance Metrics
Key Performance Indicators (KPIs)
- Order fulfillment rate: Minimum 95%
- Customer satisfaction: Minimum 4.0/5.0
- Response time: Within 24 hours
- Delivery time: As per commitment
Vendor Levels
Standard Vendor: New vendors start here
Preferred Vendor: After 100 successful orders and 4.5+ rating
Mall Vendor: After 500 successful orders and 4.8+ rating
Support & Help
Contact Support
- Email: vendor.support@rizq24.com
- Phone: +1-234-567-8900
- Support Hours: 24/7
Resources
- Vendor Dashboard Tutorial
- Product Photography Guide
- Pricing Strategy Guide
- Marketing Best Practices